We are open from 11 AM until 8 PM on weekdays and Saturdays, and until 7 PM on Sundays and holidays.

If business hours change due to unforeseen circumstances, we will announce it in advance.

We are closed on New Year's Eve and New Year's Day. Any other store closures due to unforeseen circumstances will be announced in advance.

Our store is located on the 2nd floor, about a 2-minute walk from the Ginza 2-chome intersection. We are in a glass-fronted building, to the left of "K.Itoya" (a stationery store), which is one street behind the "Itoya" stationery store. Please use the elevator to reach the 2nd floor.

Address: Habiur Ginza II 2F, 2-8-17 Ginza, Chuo-ku, Tokyo

For directions from Ginza Chuo-dori (near the Ginza 2-chome intersection), please refer here: Detailed directions from Chuo-dori

Tokyo Metro Ginza Line, Marunouchi Line, and Hibiya Line "Ginza Station (A13 exit)", Yurakucho Line "Ginza-itchome Station (Exit 9)", and Toei Asakusa Line "Higashi-Ginza Station (A8 exit)" are convenient.

Additionally, you can access us from JR Yurakucho Station (approx. 6-minute walk) and Tokyo Station (approx. 5-minute drive).

We apologize, but we do not have a dedicated parking lot. Please use the nearby coin-operated parking lots.

Appointments are not required, so please feel free to stop by anytime. If you are in a hurry or looking for a specific item, contacting us in advance to discuss what you're looking for will allow us to assist you more smoothly.

If you have any questions about placing an online order, please feel free to call the store. We will explain and assist you verbally.

Phone: 03-6264-4450 (11 AM - 7 PM)

Yes, you can shop at our online store (mail order site). Both our physical store and online store offer shipping to various regions.

If you register as a member and shop at our online store after logging in, you will earn 5% points for each purchase.

Accumulated points can be used for future purchases.

Points are valid for one year.

※To use points, please log in as a member before shopping.

As a general rule, we do not accept cancellations after an order has been confirmed. If you have problems such as an incorrect order, please contact us by phone as soon as possible so we can check the status of your shipment preparation.

Phone: 03-6264-4450 (11 AM - 7 PM)

Whether we can accommodate changes depends on the status of your shipment preparation. Please contact us by phone as soon as possible. We will check the details and guide you.

Phone: 03-6264-4450 (11 AM - 7 PM)

Yes, it is available for a fee. If you would like wrapping, please select one of the four wrapping methods ① to ④ from the page below, add it to your cart, and place your order along with the product.

For ZILLI, Stefano Ricci, and Silvio Fiorello, we offer official brand paper bags (shoppers) and gift boxes.

When you order multiple items as gifts, we will attach photos of each product with masking tape so you can identify what's inside.

When we deliver products, we remove the price tags from the items.

Normally, a delivery note (with prices indicated) and a handwritten thank-you note are enclosed in an envelope.

However, if the customer who placed the order and the recipient are different (e.g., for gifts), documents indicating the price, such as delivery notes, will not be included, regardless of whether wrapping is requested.

If you wish to receive a delivery note, please contact us via "Contact Us" with your order number. We will send it to you by email.

In-stock items ordered by 2 PM will be shipped the same day (orders placed after 2 PM may be shipped the next business day). Delivery times vary by region.

※Please note that delays may occur due to weather, traffic conditions, or peak seasons.

For purchases of 30,000 JPY or more, we cover the shipping cost (※some remote islands and areas are excluded).

For purchases under 30,000 JPY, the estimated shipping fees are as follows:

※Shipping fees may vary depending on package size and packaging method.

[Physical Store] You can use major credit cards, major e-money, 2D barcode payments (Rakuten Pay, au PAY, PayPay, JcoinPay), and transportation IC cards.

[Online Store]

• After placing an order, before receiving the product: Credit card, PayPal, Pay-easy, PayPay, smartphone payment (auPay, LINE Pay, MerPay, Rakuten Pay), mobile carrier payment (docomo, softbank, au), bank transfer, convenience store pre-payment (for payments under 300,000 JPY only)
• After placing an order, upon receiving the product: Cash on delivery, Collect payment

※Payment methods are subject to change without notice.

Discount coupon codes can be entered on the online store's checkout screen, and the discount will be applied immediately.

【Instructions for entering on PC】

1. Add items to your cart and proceed to checkout.
2. Enter the code in the "Coupon Code" field displayed on the right side of the screen and click "Apply".
3. Confirm that the discount has been applied, then enter your shipping address.
4. Select your payment method in the area below and click "Place Order".

【Entry procedure on smartphone (mobile)】

1. Add items to your cart and proceed to checkout.
2. Tap "Add discount" which appears at the bottom of the screen where you enter your shipping address and select your payment method.
3. On the next screen, enter the code in the "Coupon Code" field and tap "Apply".

※If "Add discount" is not visible, scroll down the screen to display it.

※Please check the information for each coupon regarding its validity period, eligible products, and whether it can be used in conjunction with other offers.

We apologize, but gift certificates not issued by us cannot be used both at our online store and physical stores.

We will ask about the actual measurements (shoulder width, body width, length, etc.) of an item you own and the fit you usually wear, then suggest a similar fit. Please contact us by phone or through the "Contact Us" page before purchasing.

Please note that we do not accept returns or refunds for products other than defective items or incorrect deliveries.

For exchanges due to customer convenience, please contact us (Phone: 03-6264-4450, 11 AM - 7 PM) within 3 days of product arrival.

It varies depending on the product. Limited edition and one-of-a-kind items may not be restocked. If you wish to confirm restocking plans or receive similar suggestions, please contact us via the "Contact Us" page.

We provide support for items purchased from our store (costs will be estimated individually).

Please note that we do not handle repairs for items purchased elsewhere, nor do we stock parts (buttons, zippers, wheels, etc.).

All items we handle are new, unused, and authentic products; we do not carry used items. Also, please note that we do not purchase products.

We independently select, order, and stock items from brands such as Stefano Ricci, ZILLI, and Tecknomonster, and some items are original to Ginza HIKO.

In addition to dry carbon suitcases, trolleys, and attachés, we also have items made from Vicuña (vicugna, vicunya), known as the "fiber of the gods." Furthermore, we are the only store in Japan that stocks the latest collection of Stefano Ricci ties.

Please contact us by phone (03-6264-4450 / 11 AM - 7 PM) or via the page below. We will confirm your inquiry and respond in order.