We are open from 11:00 am until 8:00 pm on weekdays and Saturdays, and until 7:00 pm on Sundays and holidays.

If business hours change due to unforeseen circumstances, we will notify you in advance.

We are closed on New Year's Eve and New Year's Day. We will notify you in advance if we are closed for other reasons.

It is about a 2-minute walk from the Ginza 2-chome intersection, on the second floor of the building. It is a glass-walled building, next to "K.Itoya," on the left side of the stationery store "Itoya." Please use the elevator to go to the second floor.

Address: Habiul Ginza II 2F, 2-8-17 Ginza, Chuo-ku, Tokyo

Convenient stations include Ginza Station (Exit A13) on the Tokyo Metro Ginza Line, Marunouchi Line, and Hibiya Line, Ginza-itchome Station (Exit 9) on the Yurakucho Line, and Higashi-Ginza Station (Exit A8) on the Toei Asakusa Line.

It is also accessible from JR Yurakucho Station (approximately a 6-minute walk) and Tokyo Station (approximately a 5-minute drive).

We are sorry, but we do not have a dedicated parking lot. Please use the nearby paid parking lot.

We do not require reservations, so please feel free to drop in anytime. If you are in a hurry, please let us know in advance what kind of item you are looking for, so that you can view the products smoothly.

If you have any questions about ordering online, please feel free to call the store and we will explain and assist you verbally.

Phone: 03-6264-4450 (11:00 AM - 7:00 PM)

Yes, you can shop at our online store. Both our physical store and online store offer local delivery.

As a general rule, we do not accept cancellations after an order has been confirmed. If you have any problems, such as an incorrect order, please contact us by phone as soon as possible so that we can check the shipping preparation status.

Phone: 03-6264-4450 (11:00 AM - 7:00 PM)

The availability of your request will vary depending on the shipping preparation status. Please contact us by phone as soon as possible. We will confirm the details and provide you with further information.

Phone: 03-6264-4450 (11:00 AM - 7:00 PM)

Yes, we do offer this option for a fee. If you would like your item wrapped, please select from the four wrapping options ① to ④ on the page below, add it to your cart, and place your order together with the item.

ZILLI, Stefano Ricci, and Silvio Fiorello offer official brand paper bags (shoppers) and gift boxes.

When ordering multiple items as gifts, we will attach a photo of each item with masking tape so that you can see what is inside.

When we deliver the products, we remove the price tags from the products.

We usually include an invoice (with the amount listed) and a handwritten thank you note in an envelope.

However, if the person who places the order and the person who receives it are different, such as in the case of a gift, we will not include any documents showing the amount, such as an invoice, regardless of whether the item is wrapped or not.

If you would like a delivery note, please contact us via "Contact Us" with your order number and we will send it to you by email.

In-stock items will be shipped on the same day if ordered by 2:00 PM (orders placed after that may be shipped on the next business day). Delivery times vary depending on your region.

*Delays may occur due to weather, traffic conditions, busy periods, etc.

For purchases over 30,000 yen, we will cover the shipping costs (some remote islands and other areas are excluded).

Shipping costs (approximate) for orders under 30,000 yen are as follows:

*Shipping costs may vary depending on the size of the package and packaging method.

[Physical store] Major credit cards, major electronic money, 2D barcode payments (Rakuten Pay, au PAY, PayPay, JcoinPay), and transportation IC cards are accepted.

[Online Store]

• After ordering, before receiving the product: Credit card, PayPal, Pay-easy, PayPay, smartphone payment (auPay, LINE Pay, MerPay, Rakuten Pay), smartphone carrier payment (docomo, Softbank, au), bank transfer, convenience store prepayment (only for payments under 300,000 yen)
• After ordering, when receiving the product: Cash on delivery, Collect payment

*Payment methods may change without notice.

Unfortunately, any vouchers other than those issued by our company cannot be used in our online or physical stores.

We will ask you for the actual measurements of your items (shoulder width, chest width, length, etc.) and your usual size, and will provide you with a close fit. Please contact us by phone or via the "Contact Us" page before purchasing.

Please note that we do not accept returns or refunds for products other than defective products or incorrect deliveries.

If you wish to exchange the product for your own reasons, please contact us (telephone: 03-6264-4450, 11:00 AM - 7:00 PM) within three days of receiving the product.

It depends on the product. Limited edition and one-of-a-kind items may not be restocked. If you would like to check the restock schedule or receive a proposal for a near-term product, please contact us via the "Contact Us" page.

We can handle items purchased from our store (costs will be quoted on a case-by-case basis).

Please note that we do not provide repairs or parts ordering (buttons, zippers, wheels, etc.) for items purchased elsewhere.

All of the items we handle are brand new, unused, genuine products, and we do not handle second-hand items. Please note that we also do not purchase products.

We independently select and order brands such as Stefano Ricci, Gilly, and Techno Monster, and some of our products are original to Ginza HIKO.

In addition to dry carbon suitcases, trolleys, and attachés, we also carry items made from vicuña (vicuna, vicuna), also known as the "fiber of the gods." We are also the only store in Japan that carries the new Stefano Ricci ties.

Please contact us by phone (03-6264-4450 / 11:00 AM - 7:00 PM) or via the following page. We will review your inquiry and provide you with further information.